Cypress Village has announced that its management company ranked highest in customer satisfaction with independent senior living communities for the fourth consecutive year in the J.D. Power 2022 — Senior Living Satisfaction Study.
Cypress Village is managed by Life Care Services, An LCS Company, which also achieved the highest score in all six factors of satisfaction: resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds, and dining.
The J.D. Power 2022 U.S. Senior Living Study examines industry-level performance metrics of senior living providers and highlights the best practices that are critical to customer satisfaction, advocacy and loyalty.
Cypress Village serves more than 800 residents and 300 team members.
“Life Care Services is honored to again be chosen as the best in customer satisfaction among independent senior living communities,” said Joel Nelson, CEO of LCS. “Receiving this award for a fourth consecutive year is a significant accomplishment, especially considering our teams serve nearly 40,000 residents in over 30 states. This award recognition is the result of our team’s focus on providing the best senior living experience for our residents.”
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 841 in the J.D. Power 2022 U.S. Senior Living Satisfaction Study, 24 points higher than the prior year. The study is based on responses from residents living in an independent senior living community within the previous three years.
For more information about Cypress Village, go to cypressvillageretirement.com or call 904-223-6100.
Cypress Village is a continuing care retirement care community that offers residents a high standard of living with all the services, amenities and multiple levels of care. Located adjacent to the Mayo Clinic, Cypress Village has homes and apartments on a 120-acre campus.
