ElderSource experts available to help Medicare beneficiaries


Medicare open enrollment and the opportunity for seniors to reevaluate their coverage is approaching. ElderSource offers free help for those trying to navigate the complex process and significant number of changes for 2022.

Open enrollment – Medicare’s annual election period – runs Oct. 15 through Dec 7. Medicare enrollees, who should have received their annual notice of change from their Medicare plans, face a broad array of choices that make research and preparation the key to making sound choices.

ElderSource’s SHINE (Serving Health Insurance Need of Elders) program offers free, independent and unbiased counseling with the goal of helping people find the best information possible to make important health care decisions.

SHINE counselors are now scheduling in-person consults at these locations:

  • Johns County Council on Aging, 180 Marine St., St. Augustine, from 9 a.m. to noon Nov. 10 and 17.
  • Johns County Library (Main Branch), 1960 Ponce de Leon Blvd., St. Augustine, from 10 a.m. to 1 p.m. Nov. 5 and 19, and Dec. 3.

SHINE volunteers are not insurance brokers but specifically trained guides to help enrollees understand the possible changes they can make to their Medicare plans. This year, older adults may need additional guidance on coverage options because of the impacts of the COVID-19 crisis.

Counseling sessions are being offered in-person and over the phone. To schedule an appointment or for more information, call 1-888-242-4464.

ElderSource is a local nonprofit organization designated by the state as the Area Agency on Aging and Aging and Disability Resource Center for Northeast Florida. The agency provides information and referral resources for caregivers and seniors in Northeast Florida, reaching more than 12,000 people in its seven-county service area --- Baker, Clay, Duval, Flagler, Nassau, St. Johns and Volusia. Programs and services are funded by federal, state and local grants as well as private donations and endowments.