Traveling out of town and leaving your furry friend behind can feel like a daunting decision, but Jennifer English, founder and owner of Chez Charlotte pet care, wants her customers to know that their pets will be treated like family while in her care. A “home away from home,” as she refers to it.
“My thought process was that if I had to leave my dog, Charlotte, I’d much rather her be with someone who I know is going to treat her like a family member,” English said.
While Chez Charlotte is still building its roster of clientele, only beginning about a year ago, English is spreading the word about her personalized pet care by handing out business cards and encouraging people to visit the Chez Charlotte business page on Facebook.
Chez Charlotte is a pet care service that differs from traditional boarding and pet sitting experiences at big facilities. The business is well known in the St. Johns and Duval County areas for private boarding, pet sitting, walks and drop-in visits, medical drop-ins and its newest doggy-day-out service.
When it comes to boarding, clients have the option of leaving their dog(s) with English — who will provide lodging in her own home among mountains of pillows, blankets and dog toys — or opting for a sitter to stay with your animals in your own home.
The business is happy to provide care for both dogs and cats, but English says they wouldn’t opt out of caring for other beloved animal species, either.
Chez Charlotte adds a thoughtful touch by creating personalized thank-you bags for clients who book stays longer than seven days. Each bag is carefully curated with treats and goodies for both pups and their humans, reflecting the business’s commitment to making every guest feel special and appreciated.
The pet care business offers plenty of exercise, snuggles and regular photo updates, which English shares with pet parents via text for added peace of mind.
“I think people are happy with what we provide,” English said, referring to the 100% positive review rate the business has on Facebook. “It’s nice to know that they’re happy and they feel safe to leave their pets with us. It really makes my heart smile and makes me feel like I’m doing something right.”
