Cypress Village, a continuing care retirement care community in Jacksonville, has earned the highest ranking in customer satisfaction with independent senior living communities for the third consecutive year. The ranking was reported in the J.D. Power 2021 Senior Living Satisfaction Study.
It achieved the highest score in resident activities, community staff, price paid for services received, resident apartment/living unit, community building and grounds and dining.
No doubt, one of the community’s newest additions will only add to resident satisfaction, at least for one sector of residents: a wellness clinic in the assisted living and memory care neighborhood that opened just after Christmas.
Cypress Village already had a wellness center, but it was located on the first floor – easily accessible to most of the 900 people living in the homes and apartments on the 120-acre campus, but a bit of a walk for those in the assisted living and memory care neighborhood.
The new clinic changes that.
Residents have complimented the clinic, which allows visiting physicians to treat patients in a number of specialties, such as podiatry, cardiology and dermatology.
Though some residents might prefer that physicians visit their individual apartments, others want a clinic setting to separate medical care from their home. This is especially desirable for those who live with spouses but want a degree of privacy.
“It’s been working out really, really well,” said Victory Sloan, director of assisted living at Cypress Village.
The clinic has also proven its worth as a meeting place to plan resident care.
“It’s kind of a nice area to sit with families and go over any concerns that they have with their loved ones,” said Sloan. “Even if we’re signing a resident up for hospice, hospice can come out and meet the family in our waiting room as long as a physician isn’t using it at that time.”
“There is a big need in the senior community for residents to be able to see their physicians in-house,” said one of the visiting physicians, Dr. Luis Anez. “It enhances their quality of life, solves problems in a shorter amount of time, saving money and time.”
The new clinic bridges the gap between seniors and access to services, a need that especially came to light during the pandemic.
“We offer safety and convenience of care at the wellness clinic,” said Sloan, “and that makes all the difference.”